FAQs

Frequently Asked Questions

1. How long will shipping take?
Shipping times vary depending on your location. On average, orders arrive within 3–5 business days. During the holiday season, delivery may take a little longer, so we recommend ordering early to ensure your items arrive on time.

2. Do you offer international shipping?
Yes! We ship worldwide. Simply enter your address at checkout and shipping options will be displayed.

3. Can I track my order?
Absolutely. Once your order is processed and shipped, you will receive a tracking number by email so you can follow your package’s journey.

4. What if I need to change or cancel my order?
We process orders quickly, but if you need to make a change or cancel, please contact us within 12 hours of placing your order. After this window, we cannot guarantee changes.

5. What is your return policy?
If you receive a defective or damaged item, please contact us within 7 days of delivery and we will arrange a replacement or refund. For hygiene and seasonal reasons, we do not accept returns on used or opened items.

6. How can I contact you?
You can reach us anytime at support@joyfulnoel.com. Our team will respond within 24 hours.